Customer Experience Analyst
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New Customer Experience Analyst (12 mo-FTC) opportunity working with a market leading specialty insurer operating within the Lloyd’s market. You will help in enhancing customer journeys and ensure compliance with regulatory standards in the insurance industry.
Key Responsibilities:
-Analyse customer segments and journeys to identify areas for improvement.
-Manage testing of customer communications to ensure clarity, effectiveness, and compliance.
-Collaborate across teams to implement communication and process improvements.
-Support data analysis to monitor outcomes and highlight risks.
Skills & Experience:
-Prior compliance experience focused on customer outcomes.
-Knowledge of FCA conduct rules and customer experience best practices.
-Insurance experience (Lloyd’s market experience a plus).
Customer Experience Analyst
| Discipline: | Audit, Risk & Compliance |
| Job type: | Contract |
| Contact email: | alex@weareedenbrook.com |
| Job ref: | J5448 |
| Published: | 14 days ago |