Performance, Quality & Governance Analyst

Location London
Discipline: Change Management
Job type: Permanent
Contact email:
Job ref: J4743
Published: about 1 month ago
We are currently partnering with a market leading Insurance company to recruit a Performance, Quality & Governance Analyst. Reporting into the Performance, Quality & Governance Director you will be providing analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance. Responsibilities will include but are not limited to; • Liaise with local and group teams to understand assigned areas and performance • Develop reporting & SLA capabilities and manage performance metrics and reporting for assigned remit • Create or track/implement a calendar of contract renewals and track progress to completion • Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and tiering system. • Create Management Information decks and reports for governance meetings, adhering to corporate standards • Summarize, consolidate and independent; validate reporting from third parties • Stakeholder Engagement: Works closely with various stakeholders across the enterprise, including Quality & Governance, Third Party Risk, Legal, Procurement, and Finance teams. The ideal candidate should have; • Experience in implementing or managing governance processes related to vendors and suppliers • Experience working for an insurance company • Exposure to reporting & SLA development experience • Knowledge of PMO and project processes • Regulatory reporting experience