Cyber Claims Adjuster

Discipline: Claims
Job type: Permanent
Contact email:
Job ref: J3535
Published: 11 months ago
Cyber Claims Adjuster London £ - negotiable depending on experience Working for a top specialist UK insurer, seeking a claims professional with experience in cyber and technology claims. This individual will work with the Claims and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR to ensure delivery of a cost effective, but high quality response to our Insured. The Cyber Claims Adjuster will work closely with the internal Incident Response Team to guide clients and triage incidents with the appropriate external response partners to deliver high quality response to cyber incidents. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (FCA and Lloyd’s) requirements and obligations. This role would especially suit legal professionals with a really strong interest and motivation regarding Cyber wanting to move into insurance. Key Responsibilities & Accountabilities • Proactively handle cyber and technology claims on behalf of capacity providers from first notification of loss to settlement within the scope of delegated authorities. • Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service. • Actively work with a panel of response vendors during claims incidents. • Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage. • Work closely with panel of service providers to ensure a quality and value for money service is provided/received within required timeframes. • Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of products and wordings. You will need to be able to display you have the following qualifications and experience: • Experienced at dealing with external stakeholders in a customer service or consultancy environment. • Capable of managing the work involved in cyber incidents and/or forensic investigations. • Excellent communication skills and capable of credibly speaking to clients and partners regarding cyber incidents and the value products and services provide in responding to them. • Minimum of 3 years’ experience of handling claims. • Good understanding of insurance policy wordings – cyber and tech policies a particular advantage. • Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Canada, the USA, UK, and Australia. • Experienced at working with incident response vendors, in particular legal and forensic providers. • Educated to degree standard - DIP, ACII or legal degree preferred.