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Edenbrook are recruiting for one of the world’s largest specialty market brokers, seeking a Claims Technician
Key Responsibilities will include but are not limited to:
Managing Resources
• Providing support to Claims Advocates and Claims Manager and Assistant Manager as and when required.
• Undertaking ongoing communication with claims colleagues, accounts and other Bishopsgate divisions to ensure timely and accurate production of documentation and maintenance of systems and records
Business Operations
• Overseeing and completing production of new claims files
• Reviewing and assessing more complex claims
• Providing Underwriters with an informed précis of claim
• Answering complex questions from Underwriters quickly and accurately
• Negotiating with underwriters, attorneys and clients on complex claims
• Reviewing and assessing Underwriters comments and making informed decisions
• Reconciling funds and accounts, investigating any discrepancies that arise
• Providing regular feedback to Claims Manager on portfolio of claims, current status and current processing volumes
• Escalating contentious issues/complex claims to Claims Manager or Claims Director
• Ensuring compliance with FCA Guidelines and Group rules and procedures, including maintaining accurate records
Market Environment
• Proactively expanding and maintaining awareness of market, industry and business class through networking, client/market meetings, attending conferences/briefings and reading appropriate articles/publications
• Recording Continuous Professional Development (CPD)
The ideal candidate should have:
• Good GCSE’s or A Levels including Maths & English
• Working towards ACII - Desired
• Cert CII
Claims Technician
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