Claims Operations Analyst

Discipline: Claims
Job type: Permanent
Contact email:
Job ref: J3537
Published: about 1 year ago
Claims Operations Analyst London £ - negotiable depending on experience Working for a top specialist UK insurer seeking to join the rapidly growing claims team, the individual will support the team with various administrative tasks, including generating loss runs, assisting with ongoing data cleanse, ensuring new joiners have the necessary information on their first day, assisting with outstanding invoices, performing sanction checks and recording paid value emails in the claims file as well as documenting the claims system. Key Responsibilities & Accountabilities • Assist with claims bordereaux submission direct to the BAB and upload to DDM. • Analyse loss funds to determine adequacy, identifying those which require an increase providing meaningful statistics to secure additional funds, similarly, initiating return of funds for closed binders / binders with minimal activity. • Assist with processing invoices. • Critically assess the claims team’s processes and procedures to assist with ongoing initiatives to streamline and deliver a high level of performance and accuracy. • Work with the MI team to provide automated Carrier and Adjuster MI and other routine reporting. • Identify trends based upon KPI results of the MI output and feedback to managers. Skills & Ability • Ability to analyse data and present information in a clear and concise manner. • Ability to implement and manage processes and procedures. • Strong IT skills, including advanced Microsoft Excel – knowledge of VBAs, Macros and SQL an advantage, PowerPoint and Word. • Passionate about achieving optimal efficiencies in an operation. • Highly organised with good time management skills and the ability to prioritise workload adhering to multiple deadlines. You will need to be able to display you have the following qualifications and experience: • At least two years’ experience with the operational side of a claims function in the London Market. • Working knowledge of Lloyd’s market systems, processes, procedures and requirements. • Knowledge and experience of claims systems. • Educated to at least A Level standard; Professional qualifications (e.g. CII/ACII) or other relevant professional certifications an advantage.