Claims Manager - Property D&F
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The Claims Manager will need to proactively manage the claims team in all aspects: day to day workload, career progression and technical oversight of delegated claims authority holders (“DCAs”). The team comprises of two senior adjusters, two adjusters and two claims apprentices. The Claims Manager has responsibility for managing the D&F/ Heavy Industry portfolio whilst additionally handling their own claims, which have complex characteristics such as extra contractual bad faith and complex placement arrangements.
Responsibilities:
• You will monitor the profitability of the accounts in your portfolio, by reviewing the actual versus expected results and ensure that there is meaningful claims input into monthly tracking meetings and quarterly reserving meetings, and to flag areas of the claims portfolio that are underperforming to underwriters, actuaries and management.
• You will demonstrate and ensure effective, appropriate and meaningful collaboration between you and your team, and key internal customers (underwriting, actuarial, complaints, outwards reinsurance, finance, senior management, catastrophe management, risk, compliance, operations, HR and all other stakeholders).
• You will proactively develop and maintain relationships, and drive and oversee your team’s relationships, with key external customers (key brokers, external vendors, and where relevant, coverholders and insureds) and to ensure regular interaction with them, seeking feedback on your team’s performance.
Skills and experience:
• Lloyd’s Claims Lead Arrangements and related claims handling systems
• Coverholder & delegated claims authority holders (“DCAs”) management and oversight
• A proven track record of effective management of claims demonstrating a high level of technical competency.
• Knowledge of key issues affecting the D&F property, Heavy Industry and Construction claims market.