Operations Manager

Discipline: Operations
Job type: Permanent
Contact email: joshua@weareedenbrook.com
Job ref: J4497
Published: 23 days ago
Key Responsibilities include but are not limited to: People Management: • To lead, manage and support the Technical Assistants, Data Quality Coordinator, Management Information Lead and Bordereaux Technicians • To complete mid-year check-ins and end of year appraisals for all direct reports • Ensures that the findings/ results from Operational Performance, Exception and Other Reporting are analysed, with a view to identifying and communicating/ escalating identified root causes. Tasks: • Produce team status/updates (verbal or written) to the Operations Manager • Ensures that Operations procedures are created, completed and maintained as necessary, e.g. in accordance with applicable deadlines from Compliance for annual reviews • Responsible for tracking, monitoring and controlling the workload within the team • Accountable for all documentation required to be present in the DMS system for their direct reports • Responsible for monitoring and challenging the Visual Management Board and KPI outputs with their team to resolve any challenges and recognise successes • System “super user” for our core underwriting systems and understand current and future system functionality • Ad-hoc and general administration duties as and when required Continuous Improvements: • To align to our operating principles and to participate or instigate in continuous improvement initiatives, such as quick wins, root cause problem solving The Ideal candidate should have: • Strong knowledge of underwriting process • Strong understanding and knowledge to explain to UTS staff the expectations that the business will have of their work • Detailed experience in the insurance industry, specifically underwriting, with experienced knowledge of the Lloyds market, • Experience within a relevant operational role • Degree or equivalent is desirable