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Senior Claims Technician
£40,000 - £50,000
Remote
A fast-growing insurance service provider that works closely with one of Lloyd`s brokers are looking for a Senior Technician. The role will be joining the Insurance Broking department and report to Claims Team Leader.
Responsibilities:
• Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in claims handling
• Ensure achievement of agreed Service Levels
• Ensure implementation of quality checks and maintain quality throughout delivery of service
• Ensure maximum productivity and cross utilisation of resources
• Manage escalations and Customer interactions as and when required
• Responsible for training, content creation and knowledge transfer within the business function
• Process and issue FNOL to all markets, handle and send to client
• Carry out claim management activities, including activities such as issuing claim settlement, fee settlement where required, summary-checking policy document and cover, checking limits, deductible
• Handle all the query management with the Customer claims teams
• Handle claim payments, including reinsurance payments and recoveries
• Process all ECF and Non-ECF claim agreement processes with London Market Bureau and Non-Bureaux markets and relevant stakeholders
• Process Reinsurance Claims (LORS/ Limit reinstatement)
• Deliver loss summary and analysis
• TPA management and administration
• Deliver relevant service levels per the pre-defined Customer Service Level Agreement
• Day to day mentoring and oversight of Claims Technicians and Trainees
• Day to day interaction with team members to review and provide guidance on exceptions
• Mentor and develop direct reports
• Deliver Claims handling training to new hires
• Support with creation Process Training manuals
• Support with UAT of new technology
Skills and Experience:
• 5+ years’ experience in Broking
• Subject matter expert in one or more LOB: Marine, Property, US & International Property, Energy, Power, Construction, Specie, Aviation, Casualty, US & International Casualty, A&H, Life Science, Healthcare, Cyber, Financial Products, Reinsurance (Treaty & Facultative)
• Expert knowledge of claims handling from first notice to settlement
• London market experience ECF / CLASS / LORS
• Working knowledge of binder, treaty, reinsurance, and open market placements
• ACII/CII/ London Market certifications would be an added advantage
Senior Claims Technician (London Market)
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