Senior Claims Technician (London Market)

Discipline: Claims
Job type: Permanent
Salary: £40000 to £50000
Contact name: Matthew Gowan
Contact email: matthew@weareedenbrook.com
Job ref: J3748
Published: 28 days ago
Senior Claims Technician £40,000 - £50,000 Remote A fast-growing insurance service provider that works closely with one of Lloyd`s brokers are looking for a Senior Technician. The role will be joining the Insurance Broking department and report to Claims Team Leader. Responsibilities: • Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in claims handling • Ensure achievement of agreed Service Levels • Ensure implementation of quality checks and maintain quality throughout delivery of service • Ensure maximum productivity and cross utilisation of resources • Manage escalations and Customer interactions as and when required • Responsible for training, content creation and knowledge transfer within the business function • Process and issue FNOL to all markets, handle and send to client • Carry out claim management activities, including activities such as issuing claim settlement, fee settlement where required, summary-checking policy document and cover, checking limits, deductible • Handle all the query management with the Customer claims teams • Handle claim payments, including reinsurance payments and recoveries • Process all ECF and Non-ECF claim agreement processes with London Market Bureau and Non-Bureaux markets and relevant stakeholders • Process Reinsurance Claims (LORS/ Limit reinstatement) • Deliver loss summary and analysis • TPA management and administration • Deliver relevant service levels per the pre-defined Customer Service Level Agreement • Day to day mentoring and oversight of Claims Technicians and Trainees • Day to day interaction with team members to review and provide guidance on exceptions • Mentor and develop direct reports • Deliver Claims handling training to new hires • Support with creation Process Training manuals • Support with UAT of new technology Skills and Experience: • 5+ years’ experience in Broking • Subject matter expert in one or more LOB: Marine, Property, US & International Property, Energy, Power, Construction, Specie, Aviation, Casualty, US & International Casualty, A&H, Life Science, Healthcare, Cyber, Financial Products, Reinsurance (Treaty & Facultative) • Expert knowledge of claims handling from first notice to settlement • London market experience ECF / CLASS / LORS • Working knowledge of binder, treaty, reinsurance, and open market placements • ACII/CII/ London Market certifications would be an added advantage