Claims Negotiator

Location West Sussex
Discipline: Claims
Job type: Permanent
Salary: £19000 to £26000
Contact name: Matthew Gowan
Contact email:
Job ref: J3643
Published: 7 months ago
Claims Negotiator Haywards Heath £19,000 - £26,000 Working with a commercial insurance group experiencing significant regional growth, are seeking an individual to join the Claims team as a Claims Negotiator. This individual will proactively record and process claims in accordance with principles and procedures and maintain files within service standards. They will handle allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines. Key Responsibilities & Accountabilities: • To proactively record, process and settle claims in accordance with our principles and procedures and to maintain files within our service standards • To ensure that all files are reserved accurately and promptly within our reserving philosophy • To be personally responsible for ensuring the reserves fully reflect the level of damages on each file • To process cheques on claims files as required and in accordance with your authorities • To identify and champion potential fraudulent claims and action as per guidelines • Ensure liability is agreed within existing case law and accident circumstances • Effectively negotiate with customers, suppliers and all relevant third party representatives • To adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant. • Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times • Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times You will need to be able to display you have the following qualifications and experience: • Excellent communication skills, both verbal and written • Negotiation and influencing skills • Good time management and organisation skills with the ability to prioritise work • Problem solving skills with the ability to adopt a logical approach to resolving problems • Strong customer service skills • Good numeracy and literacy skills • Computer literate