Claims Adjuster - Property

Discipline: Claims
Job type: Permanent
Contact email: emily@wereedenbrook.com
Job ref: J5086
Published: 3 months ago
Edenbrook are currently working with a leading Primary Specialty Insurance provider who are looking for a Claims Adjuster on a permanent basis. Reporting into the Group Head of Claims Adjuster, you’ll support the Head of Property Claims through the effective claims management and oversight of third-party administrators (TPAs) and partners. Responsibilities & Accountabilities: • Supporting the Head of Property Claims, in adjusting all inward claims within claims handling authority. • Understanding and complying with the Lloyd’s Minimum Standards and Claims schemes where appropriate. • Liaising and meeting with Claims Agreement Parties, Brokers and Underwriting teams. Attending market and internal meetings on behalf of the Syndicate as appropriate. • Instructing Loss Adjusters, Lawyers and other third-party Experts as needed. • All claims are to be handled in accordance with claims handling procedures and any relevant Service Level Agreements, taking due note of the companies’ regulatory responsibilities. • Reporting claims in accordance with reporting requirements. • Measuring claims process performance and claims leakage regarding indemnity spend, claims savings (subrogation, salvage and recoveries), adherence to policy wordings and correct application of excesses, limits and endorsements. • Owning key relationships with business partners. • Initiating regular claims case reviews on a statistically significant sample; sharing your findings and recommendations with the respective TPA, the companies claims and underwriting teams for continuous service and business improvement. • Identifying, evaluating and benchmarking of our external TPAs, loss adjusters and other third-party service providers (incl. customer contact centres); promoting “best practices” and minimising claims leakage. • Providing feedback on individual complaints and trend analysis • Monitoring developments in the insurance market or other relevant industries and identifying technologies which could substantially improve the customer claims journey. • You must therefore adhere to the following principles. • You are required to comply with the PRA and FCA conduct rules. Knowledge and Skills • ACII qualification/ progressing towards ACII qualification. • Proven claims handling experience is US personal lines and commercial property classes of business. • Management of TPAs and/or Coverholders with delegated authority. • Strong stakeholder Account Management experience. • Flexibility to adapt to the needs of the business and work on UK, International and US claims as both lead and follow.