Business Process Manager, 6-month contract

Location London
Discipline: Change Management
Job type: Contract
Contact email: luca@weareedenbrook.com
Job ref: J5300
Published: about 23 hours ago
We are currently working with a Market-Leading Insurance company to recruit 3 Business Process Managers on a 6-month contract basis. The successful candidate will be responsible for mapping and documenting current and future-state processes, identifying opportunities for standardisation, automation, and improvement. Works with leadership to define customer journeys and manage change to drive efficiency and reduce risk. Key Responsibilities; • Document all business processes in line with company methodology, ensuring accuracy and consistency. • Identify and prioritise opportunities for digitalisation, automation, or waste reduction in front-office processes based on impact and effort. • Lead and facilitate cross-departmental process improvement initiatives, focusing on automation, risk reduction, and task alignment. • Gather and manage business requirements for digital solutions, collaborating with IT to drive development, testing, and deployment. • Map and maintain an up-to-date process landscape, identifying areas for automation and continuous improvement. • Assess and report on process control effectiveness, agreeing on action plans and implementing mechanisms to monitor process risk. • Manage process improvement projects with internal teams and outsourced partners, ensuring clear documentation and communication. • Support good Conduct across the business, promoting outcomes that deliver value for customers and policyholders. The ideal candidate should have; • Strong understanding of primary insurance business models, processes, and the full value chain. • Skilled in visualising business journeys and mapping processes to identify improvement opportunities. • Proven experience in project and change management, with a solution-focused, detail-oriented approach. • Strong analytical skills with the ability to translate insights into clear business requirements and use cases. • Effective stakeholder management, with strong communication skills.