Claims Operations and Governance Associate

Location London
Discipline: Claims
Job type: Permanent
Salary: £50000 to £60000
Contact name: Matthew Gowan
Contact email:
Job ref: J3986
Published: 30 days ago
Claims Operations and Governance Associate £50,000 - £60,000 London – Flexible hybrid working An international insurance group experiencing significant growth are seeking a Claims Operations and Governance Associate to join the Claims Team. Reporting into the Head of Claims Operations, this individual will apply knowledge and experience to develop KPI’s which measure claims performance. They will develop a strong framework of processes and supporting tools to ensure the best practice and supporting processes to ensure consistent delivery of expert claims handling across a diverse portfolio of business. Key Responsibilities & Accountabilities: • Ownership of claims process design and documentation, ensuring efficiency and effectiveness of all Claims processes. • Maintain the Group Claims Handling Manual, providing clear best practice guidelines for internal and external claims handling resource. • Work alongside the MI & Analytics Specialist to continuously develop Claims MI & KPI’s which measure and demonstrate claims performance against objectives. • Analysis of Claims MI to identify areas for improvement and delivery of value. • Seek and develop opportunities to add efficiency to the Group through transfer of relevant processes to the Claims Administration Function. • Understand local regulatory claims obligations including Lloyd's Minimum Standards and provide claims input to all Group regulatory reporting. • Ensure quality assurance processes are in place such as peer review and TPA audits, and to regularly review and improve these to ensure they remain fit for purpose. • Analyse results of quality audits and complaint cases to identify root causes and any required training for the claims team. • Working with Claims Leaders to develop training solutions for any identified skill or process gaps. • To provide operational assistance to Claims Due Diligence process in support of new business acquisitions. • Ownership of the claims integration plan for new transactions, ensuring a smooth handover and integration of new business into the team. • Act as lead stakeholder for Claims IT systems, ensuring system development needs are identified and addressed through collaboration with the IT development team. • To manage the Claims Licensing Framework, providing appropriate claims authorities to internal and external claims handlers. You will need to be able to display you have the following qualifications and experience: • Strong Claims background, with a good understanding of Claims processes and drivers of value. • Excellent process design and optimisation skills. • Ability to develop suitable KPI’s to meet a range of business requirements and optimise performance. • Good understanding of Continuous Improvement and Operational Excellence tools and methods, with an ability to practically apply those methods to business context. • Exceptional level of experience in relation to quality assurance standards and the development and application of them. • Proven knowledge of regulatory obligations in a Claims context. • Great planning and organisational skills, with the ability to manage own time alongside a diverse portfolio of projects. • Good Stakeholder Management skills, with the ability to develop and maintain positive relationships across the business. • Good level of MS Package skills, including use of MS Visio.